There are certainly thousands of reasons why you might want to unsubscribe from SFR. However, the journey to get there is not always so simple! This is why in this article, step by step, we will explain to you all of the steps you will need to take before permanently canceling your subscription. Stay well until the end, you will discover our termination letter template!
Like many Internet service providers in France, if you wish to cancel your subscription, a simple call is not enough. For good reason, you must write a termination letter. Without further ado, let’s discover all the steps necessary to unsubscribe from SFR!
Why cancel your SFR subscription?
The reasons for unsubscribing from an operator, in this case SFR, can be diverse and varied. Indeed, changing Internet service providers has become almost habitual, the latter are therefore very well prepared for this and are used to managing such requests. This does not mean that they will make it easier for you… In general, what pushes the French to change internet operators is often money. Many operators offer attractive offers to new subscribers, so every year the French go back and forth from operator to operator. But this is not the one and only reason that pushes people to want to cancel their contract: defective service, moving, death, there are dozens of different reasons for wanting to cancel their subscription.
What are the termination fees at SFR?
SFR applies a line closure fee of 49 euros for any termination of a SFR Box offer without obligation. However, it is possible to have your fees waived. It is then necessary to provide a so-called “legitimate” reason. What are the legitimate reasons? It’s simple, the legitimate reasons are dismissals, deaths, incarcerations, hospitalizations, moves to an uncovered area, etc.
Please note that the cancellation cost may be covered by your new internet service provider.
Please note, if you are still engaged with SFR and wish to cancel your subscription, SFR has the option of applying additional cancellation fees. In general, the amount of additional costs is equal to the price of your subscription multiplied by the number of months of commitment you have remaining. In fact, if you have 5 months of commitment left and your subscription costs you 40 euros per month, you will have to pay: 5*40 or 200 euros to which can be added the 49 euros for line closure.
Don’t forget that you must also return the equipment provided by SFR; if it has been damaged, SFR may also ask you to pay certain additional costs.
Deadline for canceling your subscription
Now that you know all the fees potentially applicable to your internet box cancellation, find out how long you have to cancel your subscription. Once the termination letter is received by SFR, the termination of your subscription will be effective within 10 days. Don’t forget that as long as your line is not permanently closed by the internet operator, you still have the possibility of withdrawing.
Regarding your equipment, you generally have 15 days to return it. Please note that if you cancel your cancellation request within 10 days and you have not yet returned the equipment, you just have to reconnect it, otherwise Free will return the equipment to you.
How to cancel an SFR subscription?
As is the case for almost all internet service providers, canceling an SFR subscription requires sending a cancellation letter, by registered letter with acknowledgment of receipt. In reality, sending this letter allows you to initiate the termination process in order to avoid any potential dispute.
To cancel your SFR subscription, you will first be asked to contact the SFR customer service number, 1023. You will need to select “information about canceling your subscription”. AN advisor will then take your termination request into account and will tell you the postal address to which you should send your mail.
In reality, the operators use this technique to understand the reasons for your departure and thus list them. It is also during this telephone exchange that the advisor will give you all the necessary instructions regarding the equipment return procedure. The costs of returning the box and any equipment linked to your subscription are covered by SFR. A return slip is sent by email, all you have to do is print it and stick it on the return box.
SFR termination: how to keep your landline telephone number?
It is possible to keep your landline number and regardless of the reasons why you choose to cancel your subscription. The procedure to follow couldn’t be simpler! Dial 3179 from your landline (regardless of your operator) and ask for your RIO code. Once you have the code, all you have to do is communicate it to your new operator.
In addition to keeping your landline number, this tip has a second and not the least advantage. Indeed, if you wish to cancel your subscription to go to the competition, communicate this code to your new access provider who will be responsible for porting your landline number. In addition, once you have the RIO code, your new operator can take care of all the administrative termination procedures with Free and so you will not have to send a termination letter.
What information should appear on your termination letter?
If most internet offers have a commitment period of at least one year, offering advantageous rates in return. Each subscriber reserves the right to cancel their subscription at any time, for financial compensation.
To do this, nothing could be simpler, simply send a termination letter including the following information:
- Their identity, with first and last names
- His home address
- His phone number
- The Freebox contract number
- The address of the Freebox offer termination service
- The words “made in (city), on (date)”
To which address should you send your SFR termination letter?
SFR asks its subscribers to send them a termination letter, whether for the SFR BOX or for mobile offers, which must be sent in the form of registered mail with acknowledgment of receipt. Although this involves costs, this method has certain advantages, such as:
- The possibility of following the progress of your termination letter.
- The availability of proof of deposit, thus confirming the completion of this process.
- The possibility of requesting fixed compensation from the Post Office in the event of loss or damage to mail.
The address to send your SFR Mobile termination letter to is: SFR Mobile Service Termination TSA 13920 62978 Arras Cedex 09
The address to send your SFR Box termination letter to is: SFR Box Customer Service and Fixed Termination, TSA 73917 62978 Arras Cedex 09
Termination letter template
(Last Name First Name)
(Address)
Phone number
Free contract number
Customer Service Box SFR and fixed Termination) TSA 73917 62978 Arras Cedex 09
Done at (city), on (date)
Registered letter with acknowledgment of receipt
Subject: Termination of my subscription *********
Madam, Sir,
I the undersigned (First and last name) informs you by this letter of my desire to terminate my SFR contract (indicate type of subscription: Optical fiber, ADSL, THD). I subscribed to the latter with your services on the date of (indicate your subscription date) under the reference (specify SFR contract number).
As specified in the general conditions of sale, I ask you to take this decision into consideration and initiate the process of terminating my SFR subscription.
(Specify in a few sentences the reasons which prompted you to terminate the SFR contract: case of force majeure, moving, more attractive offer from the competition, unsatisfactory services offered, etc.)
In accordance with the provisions of article L. 121-84-2 of the Consumer Code, I would like my termination to be effective within 10 days of receipt of this letter. The acknowledgment of receipt sent is authentic. I also invite you to specify to me, by return mail or e-mail, the steps to return the SFR equipment associated with my contract.
While awaiting confirmation of my termination request, I ask you, Madam, Sir, to accept the expression of my distinguished feelings.
(Signature)
